Review Time
I ordered locks and keys from Geoffrey over 2 years ago. I had an issue with the APECS keys as the plastic became brittle. Emailed Geoffrey Saturday to see what could be done. Got an immediate response, a series of emails to progress both Saturday and Sunday. BY 10.49 am Monday morning, he has contacted APECS and has replacement keys arriving with me tomorrow.That is Customer Service in a nutshell.
I was drawn to LSW due to the competative pricing but I have been blown away by the customer service. I spoke with Geoff while placing my order to make sure I ordered the correct item when ordering additional Ultion locks and keys to match my existing keycode.I recieved my new locks and keys quickly and Geoff was incredibly helpful fixing one of the replacement locks after I broke it.Fantastic service and I would recommend for any future lock/key purchases.
I bought x2 keyed alike Abus padlocks from Lockshop Warehouse a couple of years ago - the price was the best I could find and the service was great. I have just gone back to Geoffrey at LW to get an Abus bike lock keyed to the padlocks and he went above and beyond for me, working through the opaque Abus procedures to help figure out what would work for me. Would highly recommend and will definitely be back.
I used this firm to source a new Union sash lock to replace a 20-year old one that was failing. Ordered on Monday morning, delivered on Tuesday morning, fitted 10 minutes later.Clear website, good service and a competitive price. Would happily recommend.
I've ordered a couple of locks off this company & I'm really impressed with all aspects of dealing with them. Very competitive pricing, easy purchase, fast delivery & shipping. The last order I placed within 5 min of placing the order they called me just to confirm the address was all correct & confirmed would ship the nxt day.the products were as expected including the extra keys I ordered.
Fantastic service. I had a new door fitted with Ultion locks that have a code for cutting.These guys were half of the price from elsewhere.Next day delivery and keys exactly the same as the manufacturer keys the lock came with.Would definitely recommend 👌🏻
My old door lock was broken and I needed a like-for-like replacement. I wasted a lot of time on the internet trying to find it before calling Lockshop Warehouse. The gentleman there was able to correctly identify it within a couple of minutes. They had it in stock and shipped the next day with spare keys. Super service and the gentleman on the phone could not have been more knowledgable, helpful or friendly. Very impressive
Geoff is an absolute superstar, and also offers TOP quality products that you will NOT FIND elsewhere in the UK. I needed a high security lock, and Geoff helped me via a series of technical emails. For a relatively low value order, to receive this level of expert support in the UK is now almost non-existent. Geoff - I will definitely be back.
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Huge range of discounted door locks and other security products. Including wide selections of Padlocks & Safes.
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