Arrived at the apartment on the booked date after check in time. We could not get in to the apartment. When I called the contact number I was cut off and could only leave a voicemail for help at which point I was sent a text to say that they were cancelling my booking as the apartment was damaged frkm the previous tennant and could not offer any other accommodation. I had to contact booking.com for a refund and find an emergency place to stay. I understand these things happen but to not co tact me prior to let me know when you were fully aware that you needed to cancel my booking is disgraceful. We had brought dinner to cook which ended up in the bin as had to get a travel lodge without kitchen facilities. Not only this but wasted money on travel to get to the location and then had to travel to the other side of London to get to out new travel lodge. Being that we had booked here so that we had a nice place to stay for a concert we were seeing that night it left us with very little time to organise ourselves and marred what would have been a lovely trip to London.our experience with Richardson apartments was shocking and communication severely lacking. No care from management their end at all. Do not book here.
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