Review Time
Arrived at the apartment on the booked date after check in time. We could not get in to the apartment. When I called the contact number I was cut off and could only leave a voicemail for help at which point I was sent a text to say that they were cancelling my booking as the apartment was damaged frkm the previous tennant and could not offer any other accommodation. I had to contact booking.com for a refund and find an emergency place to stay. I understand these things happen but to not co tact me prior to let me know when you were fully aware that you needed to cancel my booking is disgraceful. We had brought dinner to cook which ended up in the bin as had to get a travel lodge without kitchen facilities. Not only this but wasted money on travel to get to the location and then had to travel to the other side of London to get to out new travel lodge. Being that we had booked here so that we had a nice place to stay for a concert we were seeing that night it left us with very little time to organise ourselves and marred what would have been a lovely trip to London.our experience with Richardson apartments was shocking and communication severely lacking. No care from management their end at all. Do not book here.
Booked Via Booking.com The need for damage deposit and photo id was more than I have ever been asked on the 100+ bookings on this site. Contacting each othere had a minor issue. When I got through to them all the blame was pointed at me (they called me once and I was on another call) in the end I called in time and there was no issue. I felt this was unfair."Peter" was very defensive but we agreed the details I would receive to access the room. This was at 9am the day before the booking. At 9pm (less than18 hours before arrival) PayPal refund alerted me. When I check Booking.com I found a request to canel the room in the messages - I DID NOT MAKE THIS REQUEST - it was a cut & paste in the message stream. THEY CANCELLED THIS WITH NO NOTICE or CONSULTATION! I assume this is a petty response to my annoyance at their finger pointing commuincation blame at me. My recommendation steer well clear.
First of all not worth 1 star at all, so i book a house in leytonstone 85 malvern rd from booking.com that was easy with no problem, i then have to deal with london service apartments a day before the stay and it was a nightmare it was out of booking.coms hands and i felt unsafe immediately, it was done via whats app. In orser to receive the pin code to the door i had to pay them £300 deposit fee plus £1 to test my card, i asked them over the phone its quite a high price to pay for just the one night stay? They said it would have been more but as a good will gesture its less for you? Alarm bells were ringing but i didnt even book it for me it was for my family so i spoke to a man called robert and a manager called sam peers, he asked me to to whats app him how many guest are staying and how many visiting so i told him 6 guests will be staying and me and my partner will be going there to help my mother check in and as we are all going to a famiy party in walthamstow that was our meeting point, he said yes thats fine no extra charges will be made?? I asked what do you mean by that? He said well visitors usually have to pay aswell i asked why as we are not sleeping over night we are meeting up there then going out plus they have paid for it so whats the problem? He said no its fine as a goodwill gesture we wont charge you for it, ok thats weird anyway and i was being very honest too, so my mother, sister her partner he 2 year old my brother his partner all stayed there, there were a few issues withe proerty like curtains that dont pull open and breaking apart, washing left in washing machine and tumble dryer from the cleaner, lights are too bright in all bedrooms no lamp shades, smelt of vomit in frontroom and garden door, it was an embarrassment. They also mentioned they have cameras on the frontdoor bell i said yeh sound like security to me whats your point, we can see how many peiple go in and out so i siad great you can so you can check me and my partner didnt come back that evening cant you? So the next day after my family departed the house i asked for my £300 deposit back they said we need to do a few security checks first ok, 3 days later no money back phoned them back and they had said i wont be receiving my money back because i stepped foot in the house!! So i went mad of course, i called the bank and they are still dealing with a dispute, i have uber receipts and also letters and emails of evidence, i even spoke to robert who works there and he said to me on loud speaker so everyine could hear him say (as a good will gesture) if you leave us a top ten review on reviews.com i will refund you your deposit back, i said no way you are scammers not a chance, im taking them to court to not let this happen again to anyone else..... dont book it absolute nightmare, its called on booking.com 3 beds 2 bathrooms scammers!!!!
The booking staff are shockingly uneducated, and their email communication is both painful and unprofessional. It is genuinely embarrassing to deal with their incompetence. The booking agent repeatedly provided incorrect information and displayed an inability to perform basic arithmetic or follow simple instructions. This level of ineptitude is unacceptable.The manager, Roy, exemplifies poor leadership with his significant ego problem. Instead of addressing issues professionally, he resorts to harassment if you attempt to politely correct him. His behaviour is unprofessional and childish, to the extent that I had to block him to stop the incessant and unwarranted communication.Dealing with this company has been a distressing experience due to their lack of basic skills and professional etiquette. They desperately need better training and management oversight to avoid such embarrassing and frustrating situations in the future.
Tin pot company masquerading and something more. Spent 24 hours speaking to people online or via phone; couldn't tell me if anywhere was available or not. Kept saying someone would call back but did not. 24 hr online chat was unable to say what apartment was available or not. It's obvious that the it is a call centre and a random chat person, all outsourced and this "company" must be run by a 1-person band. Unprofessional, slow and a waste of my time, listing a bunch of properties which are impossible to book.
I stayed at 50 Hans place. Once they take your money you are in terrible hands !Advertisement of a newly refurbished appartment.Reality :Broken down wardrobes.Old beds Pillows terribly old and disgustingBed sheets and towels old with holes.Bathroom old and broken down constant leak.Shower fell on my son with a huge bruise.Old broken doors Allergies from the bedDaily emails .They dont care as long as they have your money. They search to trap the next customer.
Firstly I should start by saying the apartment booked was great, as expected and described and I was happy with my experience with London serviced apartments until I arrrived at the apartment. When I arrived the booking had only been made for 2 adults for the whole stay. When I initially made contact with London serviced apartments I detailed that I was looking for a 3 night stay with 2 adults for the first 2 nights and then 4 adults and one child for the third night. I initially requested to book a different apartment to that stayed in and filled in the booking form then detailing 5 adults as they detailed a child as less than 12 years of age, ours is 15. The apartment for which this booking form was filled in was unavailable for one of the nights and therefore London serviced apartments quoted me a price for an alternative apartment, they did this knowing there would be 5 individuals and 5 adults under their criteria at this point, I then filled in another booking form detailing 5 adults again and the apartment was booked. On arriving at the apartment they informed me the booking by London serviced apartments had only been made for 2 adults for the whole stay!!! I was then informed I was required to pay additional monies for the third night for the 5th adult for a sofa bed to be made up. I contacted London service apartments and they took absolutely no responsibility, continually blaming me for the fact that I initially put that the 5th individual was a child in the initial request. She is a child, just not by their criteria. Despite this, and despite the fact that they have 2 booking forms detailing 5 adults they clearly quoted me incorrectly and misinformed me. Whether the child was classed as a child or adult the apartments informed me as an additional sofa bed needed to be made up I would have had to have paid anyway. On that basis London serviced apartments argument is completely flawed as I informed there was 5 people from my first initial contact. They will take no ownership or responsibility for their error and I found them to be completely unreasonable. They only had to accept the mistake and cover the cost but instead I am out of pocket. Very disappointing and I would not recommend using them on this basis. I won’t be using them again.
Service was provided but sometimes agents were taking stuff a little personally so not as professionally as I would have anticipated.But overall sorted the apartment out in a timely manner and addressed issues raised in an expedient manner.
Great service (from booking till check-out). Very nice apartment, spacious & clean. Close to the underground station (Goodge Street), walking distance from British Museum, Oxford Street, Leicester Square & musical/theatre venues.I would certainly recommend this to families (we were 2 adults & 2 small children) who want to discover London.
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