www.londonservicedapartments.co.uk

3.9
3.9 Based on 144 reviews

...

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Francie
BEWARE - they will cancel booking without notice

Booked Via Booking.com The need for damage deposit and photo id was more than I have ever been asked on the 100+ bookings on this site. Contacting each othere had a minor issue. When I got through to them all the blame was pointed at me (they called me once and I was on another call) in the end I called in time and there was no issue. I felt this was unfair."Peter" was very defensive but we agreed the details I would receive to access the room. This was at 9am the day before the booking. At 9pm (less than18 hours before arrival) PayPal refund alerted me. When I check Booking.com I found a request to canel the room in the messages - I DID NOT MAKE THIS REQUEST - it was a cut & paste in the message stream. THEY CANCELLED THIS WITH NO NOTICE or CONSULTATION! I assume this is a petty response to my annoyance at their finger pointing commuincation blame at me. My recommendation steer well clear.

1
Date of experience: Jun 27, 2025

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