First of all not worth 1 star at all, so i book a house in leytonstone 85 malvern rd from booking.com that was easy with no problem, i then have to deal with london service apartments a day before the stay and it was a nightmare it was out of booking.coms hands and i felt unsafe immediately, it was done via whats app. In orser to receive the pin code to the door i had to pay them £300 deposit fee plus £1 to test my card, i asked them over the phone its quite a high price to pay for just the one night stay? They said it would have been more but as a good will gesture its less for you? Alarm bells were ringing but i didnt even book it for me it was for my family so i spoke to a man called robert and a manager called sam peers, he asked me to to whats app him how many guest are staying and how many visiting so i told him 6 guests will be staying and me and my partner will be going there to help my mother check in and as we are all going to a famiy party in walthamstow that was our meeting point, he said yes thats fine no extra charges will be made?? I asked what do you mean by that? He said well visitors usually have to pay aswell i asked why as we are not sleeping over night we are meeting up there then going out plus they have paid for it so whats the problem? He said no its fine as a goodwill gesture we wont charge you for it, ok thats weird anyway and i was being very honest too, so my mother, sister her partner he 2 year old my brother his partner all stayed there, there were a few issues withe proerty like curtains that dont pull open and breaking apart, washing left in washing machine and tumble dryer from the cleaner, lights are too bright in all bedrooms no lamp shades, smelt of vomit in frontroom and garden door, it was an embarrassment. They also mentioned they have cameras on the frontdoor bell i said yeh sound like security to me whats your point, we can see how many peiple go in and out so i siad great you can so you can check me and my partner didnt come back that evening cant you? So the next day after my family departed the house i asked for my £300 deposit back they said we need to do a few security checks first ok, 3 days later no money back phoned them back and they had said i wont be receiving my money back because i stepped foot in the house!! So i went mad of course, i called the bank and they are still dealing with a dispute, i have uber receipts and also letters and emails of evidence, i even spoke to robert who works there and he said to me on loud speaker so everyine could hear him say (as a good will gesture) if you leave us a top ten review on reviews.com i will refund you your deposit back, i said no way you are scammers not a chance, im taking them to court to not let this happen again to anyone else..... dont book it absolute nightmare, its called on booking.com 3 beds 2 bathrooms scammers!!!!
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