The booking staff are shockingly uneducated, and their email communication is both painful and unprofessional. It is genuinely embarrassing to deal with their incompetence. The booking agent repeatedly provided incorrect information and displayed an inability to perform basic arithmetic or follow simple instructions. This level of ineptitude is unacceptable.The manager, Roy, exemplifies poor leadership with his significant ego problem. Instead of addressing issues professionally, he resorts to harassment if you attempt to politely correct him. His behaviour is unprofessional and childish, to the extent that I had to block him to stop the incessant and unwarranted communication.Dealing with this company has been a distressing experience due to their lack of basic skills and professional etiquette. They desperately need better training and management oversight to avoid such embarrassing and frustrating situations in the future.
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