Just wanted to say a big thank you to the brilliant staff at Lords Sewing and thank them so much for sorting out my embroidery machine. I highly recommend any one using a Brother Machine and in need of a service or help with any problem to get in touch they are so friendly and helpful.I have had problem for some time using the larger hoops on my Brother V7. No matter what design or fabric, no mater what stabilisers or wash away I used I just couldn’t stitch out a full pattern all the way through. This only happened using the two larger hoops the small hoops were fine.The only way to explain it was as though my machine hoop was bumping into something and the stitches just went off the pattern but it definitely wasn’t bumping into anything.I had a chat with staff and they suggested I send in a video of what was happening. I did this and after seeing the video they asked me to sent the embroidery carriage to them.Within a few days I had a lovely phone call to tell me they have sorted and replaced a part and it’s now stitching 100%. I was amazed and couldn’t believe it after all this time it’s like have a new embroidery machine.Thank you again
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