Placed an order with them on July 27th, confirmed July 28th. The order was for 2 Slide On Collar Tags for my dogs. The confirmation says it will be mailed out within 2 to 3 business days. This never happened. Todays date if Aug 22th and I still haven’t received my order.I receive an UP-SALE notice on Aug 5th, asking me if I wanted a 1 time Owner Alert service which I declined.Aug 6th, they state they’d go ahead with my order. On Aug 13th I advised I hadn’t received my order yet, what’s going on???Aug 14th stated order sent out on Aug 11 USPS, first class mail.. Orders can take 3-9 business days. August 20th still haven’t received order. Advised them if not received by Aug 21st I’m disputing order with Credit Card.Haven’t heard from them, silence. I advised my CC to dispute charges. This company is crazy. I thought I was dealing with a reputable company. If I could give it a Zero rating I would. There’s no reason for this type of behavior.Can only recommend to others not to do business with them.I have all the email in writingI'm sorry, this was not meant for Luckypet.com.au. This was direct at: LuckyPet, Inc.4301 Aurora Avenue NSeattle, WA 98103
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Lucky Pet Supplies is an Independent Australian pet supplies store featuring the coolest brands you love and those you're going to love. We have a massive range of cat and dog food, flea and worm meds, toys and much more available online and in store.
