Review Time
Placed an order with them on July 27th, confirmed July 28th. The order was for 2 Slide On Collar Tags for my dogs. The confirmation says it will be mailed out within 2 to 3 business days. This never happened. Todays date if Aug 22th and I still haven’t received my order.I receive an UP-SALE notice on Aug 5th, asking me if I wanted a 1 time Owner Alert service which I declined.Aug 6th, they state they’d go ahead with my order. On Aug 13th I advised I hadn’t received my order yet, what’s going on???Aug 14th stated order sent out on Aug 11 USPS, first class mail.. Orders can take 3-9 business days. August 20th still haven’t received order. Advised them if not received by Aug 21st I’m disputing order with Credit Card.Haven’t heard from them, silence. I advised my CC to dispute charges. This company is crazy. I thought I was dealing with a reputable company. If I could give it a Zero rating I would. There’s no reason for this type of behavior.Can only recommend to others not to do business with them.I have all the email in writingI'm sorry, this was not meant for Luckypet.com.au. This was direct at: LuckyPet, Inc.4301 Aurora Avenue NSeattle, WA 98103
I don't think Lucky Pet Supplies have a customer service team. This can cause major issues if you need to return a product. I called to return an item for a refund, and spoke to Jo, one of the business owners. She then emailed me with return instructions. I returned the item, which was delivered back to the warehouse shortly after. After a couple of weeks I still had not received a refund. I attempted calling 4 times, and emailing twice, with no response. Then I resorted to using their online enquiry form to tell them I'd be taking further action if I didn't hear from them by the end of the day. That seemed to work as I got a response later that night. Jo attempted to shift responsibility by claiming she had not received any of my emails, and had received no calls from me. I then provided her with proof via call logs and a copy of the emails I had sent. She then attempted to excuse her unavailability with travel, then tried to tell me the warehouse received my returned product a week later than the tracking number suggested. I did not get a refund for it until I raised a PayPal dispute, to which Jo agreed to finally refund me. Their products are legit however their customer service is severely lacking. When the products arrived, they were covered in a thick layer of dust/dirt. Ironically, Jo asked me to make sure the products were clean upon return. I don't think they check the condition of their products in the warehouse before they get sent out. This experience showed a clear lack of professionalism, follow-through, and honesty. Unfortunately, I think that says a lot about the person running the business. It's really important as a business owner to display integrity and accountability.
This is quite simple, do not buy from this company. They advertise products incorrectly, falsely use images of dogs that use a product when they clearly couldn’t possibly. When you ask for a refund based on valid reasoning, they drip feed communication to slow things down. They clearly don’t see what they are doing is wrong and misleading. Can’t be trusted.
Please stay away from this company. They basically stole my money. My order never got delivered and I never received a refund, even though it has been 2 months. I wrote to Lucky Pet many times asking for refund, but they only gave me excuses and then didn't respond at all and ignored my email. I am really shocked and disappointed with this behavior.
Stay away from this dodgy business! They will not honor their return policies and you will receive zero customer service. The cat litter box we ordered was inaccurately described with incorrect size stated. When we emailed to request a return we received rude and dismissive emails and all communication subsequently stopped. They are just ignoring our emails. We will have to recover costs from our credit card company. Just awful!
I ordered the K&H Thermo Heated Round Indoor Pet Bed for my cat, Chanel. It arrived within a few days and so far very happy with it. Nice and warm and she loves it as we're headed into winter and it's her new favourite place in my daughter's bedroom. Have recommended it to my sister.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lucky Pet Supplies is an Independent Australian pet supplies store featuring the coolest brands you love and those you're going to love. We have a massive range of cat and dog food, flea and worm meds, toys and much more available online and in store.
petsuppliesplus.com
www.cuddlytails.com
www.canichesgigantes.com
petcarelinker.com
miller-mfg.com
bluebench.myshoppify.com
summerspaw.com
mariendal.net
horsesaddleshop.org
thehoomanlife.com
