I bought a used iMac for my kid. Shows up without a keyboard or mouse. I contact customer service. "Keyboard and mouse not included. It's on the product page." I look, search, search, there it is in TINY print at the bottom. A desktop computer without a keyboard and mouse should be in the product title, because it's absurd. Now I want to return it because the extra cost I will have to spend takes away the benefit of buying it used. But, their policy: "If you opened the box, there's a 15% restocking fee." How do you know there's a problem without opening the box? And, "Customer is responsible for return shipping costs." So either I spend the $$$ on the keyboard/mouse (optional accessories on a desktop computer, to them) Or spend it and my time and headache returning the thing. It's a shady company. Stay away.
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