I’m an OWC customer since 2010. Over the years I became convinced of OWC reliability, but now not as much. Last Dec ’24, I ordered five storage units from them as part of an upgrade for three Apple M-series computers. Invoices came in just under $3,000. Two 4TB SSD Express units purchased to date are fine. The 22TB STX is working fine so far. The 4TB Mini Stack came with AC prongs incompatible with the provided power supply delaying that computer upgrade. To facilitate the correction I took and provided photos to OWC support. Once OWC determined they sent the wrong prongs, they shipped the correct ones. That new 4TB Mini Stack was unusable for some days. The 3TB STX recently began throwing errors from its HDD. After a lengthy online support chat and troubleshooting that led to the problem not being solved, an RMA was issued. As required by OWC, I paid shipping and insurance to return the defective unit for exchange. This issue added about $40 to the cost of the unit. I received the repaired unit back, shipped to me on their dime, so far it is working. Therefore, of the five star rating I am docking one star each for the two problem units of the five ordered. I am docking another star because the issues I described were not caught by OWC quality control.
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