I've been buying from OWC since the early 2000's. My 2018 Warehouse Computer died. It happens. On Wednesday I Found a used replacement Mac Mini on OWC that stated "In Stock, Ships Same Day" I ordered it and a Thunderbolt cable to go with and paid extra $73 for FedEx Priority Overnight Delivery the next business day by 10:30 a.m. Shipping from Ohio to Tennessee. Great, Should be back up and running Thursday morning. Nope. No tracking, no shipment made. I called, and was told Mac Mini had to be built. 2-3 day lead. How can that be for a used Mac Mini. on OWC that stated "In Stock, Ships Same Day". After I complained Thursday, My Thunderbolt cable arrived (today) Friday but still no mac mini. I did not pay $73 overnight for a $19 cable. I was told this morning (Friday) to expect the mac mini today but FedEx tracking does not even show that they have accepted / received / scanned the package yet. After speaking with / chatting with 4 different OWC customer dis- service agents Thursday and Friday. It boils down to they claim "The shipping method applies when the order was shipped on April 3, 2025. Having overnight up to 2 days maximum transit time, you should receive it by Monday." ha ha ha I pointed out that I paid for FedEx Priority Overnight: Delivery the next business day by 10:30 a.m.. I provided a FedEx link that explains what the FedEx Priority Overnight service is and asked OWC to send me link that says FedEx Priority Overnight may take 2 days. They could NOT of course and said "Thank you for waiting, Matt. The minimum and maximum transit times I provided are for internal use only. We apologize; I am unable to share the link." I asked them to at least call fedex and change to Saturday delivery so I would not have to wait til Monday (if it even arrives then) but was told my order did not include "Saturday and Sunday are not included." Not one time did any of them give me a straight answer, blaming build time, transit time and weather. They didnt offer a different machine that could be overnighted. They never offered to refund the overnight fee I paid. I am so disappointed by the run around and lack of honesty or willingness to help resolve the problem from the customer dis-service team
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