Got given some cologne for christmas(which I recommended, because I love it), and it has a faulty spray pump. Complained via email, no answer. Got my partner who purchased it for me to do the same, no answer. I went INTO THE STORE and they said they can't help me because of 'stock replacement issues' and that I'd have to contact customer service again or wait. Christmas was a month ago now and I still can't use my cologne... Also the fact they're not answering any of these trust pilot reviews shows how little they care. Customer retention is integral for any business and until that is recognised, I won't be purchasing again.
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(MALIN+GOETZ) apothecary and lab featuring face, body, and hair products made with natural ingredients for Women and Men. Founded and made in New York.
