Review Time
This message is for anyone who thinks M&G is a “clean”, “safe” brand. They use propylene glycol which is a cancerous substance. They use the “safe” amount of this chemical and misrepresent their brand as natural and safe. Disappointing that you have to read everything and understand all the labels today as brands don’t mind selling literal chemical toxins that can make you sick…
This place feels like a scam. I made an order on their website. Over a week later, I had still received no shipping confirmation or tracking number. I emailed them inquiring about the status of my order. They never responded but a few days later I did get a tracking number for the order. It’s been almost a week that the order has been left at the “label created” status.
Unresponsive customer service and horrible choice of delivery partners. FedEx is the only delivery service that is not able to find my apartment. Instead of sending t o a shop for pickup, they have decided to send the parcel back to Polan - I'm in Germany - since Malin & Götz were unable to provide additional information to FedEx with one week. There is no phone number to contact Malin & Götz by, feels a bit like a scam for supposedly premium products.
Bloody dreadful ordered £100 worth of products 2 weeks ago chased and was told an error had occurred so they would send next day but one product had sold out so would replace, 5 days on and still haven’t received my order. Such a shame as I love the products but will never use them again.
Got given some cologne for christmas(which I recommended, because I love it), and it has a faulty spray pump. Complained via email, no answer. Got my partner who purchased it for me to do the same, no answer. I went INTO THE STORE and they said they can't help me because of 'stock replacement issues' and that I'd have to contact customer service again or wait. Christmas was a month ago now and I still can't use my cologne... Also the fact they're not answering any of these trust pilot reviews shows how little they care. Customer retention is integral for any business and until that is recognised, I won't be purchasing again.
Placed an order and 6 days later, I inquired about the status of my order. Camille, replied and said some orders were randomly being delayed and that she would get my order out. She added that one of the items I have ordered a week prior was now sold out and she would be refunding me. I replied stating it was crappy that it took them 6 days to tell me something I ordered was sold out when it definitely wasn't sold out when I placed the order but because it took them 6 days to even begin processing my order, the candles were now sold out. Camille then decided to be petty and cancel my whole order.
Claim your business profile now and gain access to all features and respond to customer reviews.
(MALIN+GOETZ) apothecary and lab featuring face, body, and hair products made with natural ingredients for Women and Men. Founded and made in New York.
www.colorescience.com
aquarestoutlet.com
modarak.com
milehighcompounds.is
womenshealthnetwork.com
amtamassage.org
nailsmailed.com
flawlessbloom.com
drhydrate.com.au
drbrandtskincare.com
