Disappointing Experience at Masala Zone – Poor Customer ServiceDO NOT TAKE YOUR CHILDI’m writing to express my disappointment following a recent visit to Masala Zone, which my husband had booked as a birthday treat for me. We had reserved the High Chai experience and brought along our 4-year-old son.While there was a children’s menu available, our son simply wanted a cheese sandwich without chutney (as it’s normally served with chutney). We politely requested this, but were told by the first waitress that it was already prepared and the chef couldn’t make any adjustments. A second waitress then came over and confirmed the same.I then asked whether they had bread and cheese available separately, and was told yes. So I asked if it would be possible to simply put those together as a plain cheese sandwich. I even offered to pay extra for it. Still, the request was refused.I find it extremely disappointing that such a basic and reasonable request – especially for a young child – was met with such inflexibility. This wasn’t an off-menu or complicated order; it was a very minor adjustment. The lack of willingness to accommodate a small child’s dietary preference, particularly during a special occasion, left a very poor impression of your customer service.I hope this feedback is taken seriously and that your staff are encouraged to show a little more empathy and flexibility in the future.
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Masala Zone - The top Indian restaurants in London. Rated as London’s most popular restaurant group by Zagat Guide.Authentic delicious regional Indian cuisines.
