I have been ordering from Masterfisch since last year and never had any issue with any order placed so far. DOA policy works very good if you provide clear pictures and keep the support up to date with animals health status. I live in Sweden and their deliveries has been on time with perfect packing even for cold weather. I have mostly ordered fishes and corals from them which have been in perfect health and free from pests. Even most sensitive corals like SPS has survived quite well in cold weather.
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