There is no point submitting a complaint into this company. They don’t care and you are treat in an awful manner. The team cannot get their story straight and tell you different answers no consistency at all and they can be confusing. With the help from their CEO it was escalated to the next step up. They were so rude and speak to you and treat you in a dreadful manner. So again with the help from the CEO this was escalated to the appropriate manager at the next level up. There was zero communication from this company that this person was on annual leave as the CEO doesn’t reply and you have to chase them up, the manager had to reply on a weekend to tell me they were on annual leave. They were not much better, they sent a basic reply refusing to comment on all of the points made on the complaint. A really bad issue was raised to them and they were not interested at all and just ignored this. Some of the comments on the basic reply from the manager were not at a very good standard for a manager replying to a complaint some of the wording was not good at all when speaking to customers. The manager was protecting their staff when it was clear that their staff were the ones that shouldn’t be treating people in this way. In one sentence the manager admitted their staff had been rude and then at the end of the same sentence they said that their staff weren’t rude, how confusing is that!! All of the staff I have had communication off seem to be very rude and have no idea how to talk to customers and treat customers. As this is happening with higher levelled staff then it’s no wonder the people below them are behaving this way. They don’t deserve your money and will not be getting rich on me. There are much better places to eat. Considering they have care in their job titles nothing caring about them.
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Mitchells & Butlers plc runs circa 1,784 managed pubs, bars and restaurants throughout the United Kingdom.
