Have been dealing with MR for the last two years as the managers of the Estate I reside in. To say they are useless is frankly short of what they actually are. They NEVER respond to emails, I have been consistently emailing several people (Magdalini, Hayley, Atousa, each one more useless than the next) in their office for the last three weeks straight with no response whatsoever. I have also tried calling, and again no call back. They're quick and communicative before they take the money, but once they do, you'll never hear of them again. Let me also mention, you want to pay online? Be prepared to wait weeks for anyone to contact you back to create an account on the clunkiest, most inaccurate website created. Don't worry, they won't give you an account quick but they will send you emails and letters saying you're in arrears and they're going to send the police... try to talk to them though, they won't respond.They have exorbitantly increased Estate costs and implemented policies and rules against the resident's will. Furthermore, they have started adding new penalties, with a payment involved, in order for them to have more money. Where does this money go you ask, well into their own pockets. They increase costs but provide no additional service, for example, if the lift breaks or the garage door needs maintenance it will take them upwards of a week to sort this... and this is if it happens on a weekday, weekend coverage? forget about it.Finally, they play with promises made to residents pre-purchase and their legal requirements as if it was a game. They have decided for their own gain to rent part of the estate to a local sports company. Again against the resident's will and providing no information. Two weeks letter and after several emails to them asking for clarification, plus raising this with solicitors, the developers and the council, they have said... nothing. In other words, stay as far away as you can from MR, as it will become quickly your worse headache and your wallet will suffer. Happy to provide evidence on all of the above.
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