Ordered on 8th August, apparently dispatched on 16th August but the tracking link was broken. Had to message a few times to even get a response. Eventually got me a “new” tracking link on 10th September which never even received any updates. Weeks and weeks of chasing after this as there were no updates, I got Klarna involved and they finally get back to me stating the order was “lost in transit” offering a refund on 30th October. Got my refund through on 2nd November and to my surprise, they had the audacity to not refund me the shipping cost. Again had to chase for this as I am not expected to pay shipping for an order that was clearly never sent out to me. No replies until I got Klarna involved again, but finally refunded me the shipping cost the day after. Three months, no tracking updates, clearly no parcel ever sent out, and poor responses. Terrible customer service. Shame because the cosmetics are good. Won’t be ordering again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Milani Cosmetics and beauty products, including face makeup, nail color and a full range of top quality makeup products, for women of any age, style or skintone
