Review Time
Short version: I got billed $900 for annual routine servicing of my functional A/C unit and Heat Pump and by the time the technician left, I was out $900 and had an A/C unit that was now broken. Do NOT use these people! Details: I scheduled annual routine servicing of my Heat Pump and A/C unit. I never used Milani before but my regular person had moved. The tech arrived and upon his entry, I asked him if he would like to me to turn off the air conditioning while he worked on it. He said yes. After working on the unit, he went to turn it back on and it wouldn't turn on. The tech said this was normal and would take a few minutes. I could sense he was uneasy, (as was I). He started to check his phone and I Googled, "a service guy just dealt with my A/C unit and it won't work now." Just as a message came up on Google, saying, "check the breaker," the technician asked me where the breaker box was. Hmmm. The breaker had not been tripped.The tech pulled the control box off the wall and started pulling out wires and trying to connect them, even though the temperature dial was functioning. After half an hour, he handed me an invoice for $400+ and told me he was leaving and another person would be dispatched to take a look. I refused to sign the invoice, given that my unit was now broken. I called Milani to express my concern and they indicated they would send another tech immediately. They asked if the initial tech could also attend. I told them they could, as this was not personal. I just anted my unit fixed. 30 minutes later the original tech and another technician arrived. They attempted to repair the unit for 2 hours but were unable to. They told me I need a new A/C unit. they handed me a second invoice for $400+ Silly me: I thought the second guy was coming to fix the first guy's error and did not think I would be paying for their mistake. i phoned Milani and expressed my dissatisfaction. i was clear that i was not paying them until they fixed what they had broken. they said they would be happy to fix it but at additional cost. I expressed concern about their business model and was clear that i would not be paying their company more money. They offered to reduce my $900+ invoice by$50, which I told them was insulting. I suggested they either: 1) repair what they had broken at no additional cost to me or 2) walk away ad I would deal with the damage by engaging a more reputable repair service. They returned with an offer to reduce my $900+ invoices by $150. I replied that my original position remained the same but consented that there is a $250 call out fee regardless of whether we use them or not. Because I had consented to that originally, I indicated that they were within their rights to charge my credit card $250 (knowing full well I was paying $250 for them having come over and broken my A/C unit). They indicated they would be sending a collection agent for the remainder. I told them I would be disputing this but that was their business. I was clear that they were NOT authorized to charge my credit card more than $250.within 5 minutes of hanging up, my credit card got charged for the full amount of $900+.In summary:Routine annual maintenance cost $900+. Following Milani performing theservice call, my A/C unit and fan no longer work. The customer service rep. at Milani lied to me, stating they would send a collection agent but instead she proceeded to charge my Visa card an unauthorized amount. Milani used my credit card without my consent.They denied that my unit worked beforehand (I have witnesses that it did) and then offered to fix it but I would have to pay for that
This review is strictly for their customer support. Bought 3 diff't shades of the concealer to try to find my shade, 2 didn't match, contacted customer support about a refund and it took 2 weeks to get a response. It shouldn't be so difficult to find a match, they should offer swatches. After they responded saying I would get a refund, still haven't received it almost 3 weeks later. To get assistance, you have to continue emailing them, and nothing is EVER resolved. Horrible and ineffective customer support, please don't bother. If you buy, find a local store.
Sadly this has to be a one star. Ordered from the website, but it never showed up. Paid £5 for delivery as well. Contacted customer service, they initially responded but have now gone silent. Lost about £22, glad it wasn't more. So be cautious using their website as it won't turn up and customer service won't respond to you.
NEVER ORDER ONLINE AND DO NOT EXPECT ANY CUSTOMER CARE FROM Carol Akinyi or Sophy Arunda. When I tell you they got me with a 20% off deal, I applied it to my order waited a week for it, they sent the wrong shade of one of the products. It took a week for their customer care team, Carol Akinyi to respond and when she did she asked for info using internal jargon. I don’t work there, aside from my order information, the correct shade listed on the order sheet sent, also showing on your website what else could you need from me, in much kinder words I asked these questions and sent my reply Jan 18. Imagine my surprise when on Feb 15th, Sophy Arunda responds to that email stating “We having heard from you in a while, let us know if you have any questions”. I immediately replied “ARE YOU KIDDING??, I RESPONDED JAN 18th. Please see the email thread”. Today they have sent a survey. Take my money no matter what I actually wanted.
I bought Conceal + Perfect Blur Out Smoothing Primer × 1 on the 20th of January as a gift. As for the processing order, they say it takes 2/3 days to prepare and dispatch, which can take around a week. Fair enough. What is not okay from this company is to send you a completely useless link as every time I click it, it keeps saying the order is not valid or does not exist. Not only do they take your money, but they also keep customers in the dark. The customer buys for a pretty bad business, so keeping them informed is not that hard. I emailed them regarding this issue on the 6th of February, and they replied on the 11th with a new tracking number, and it worked this time. I received the item on the 15th of February; despite being in the UK and sending it from Los Angeles, it does not seem to take too long to reach the buyer. The business keeps the money, and they take their sweet time to send it, that is the only issue with them. I do not care if it takes 1, 2 or 6 weeks; keep your customer aware of any delays. Work on your customer service skills.
Milani has gone down hill. Great eyeliner but customer service is terrible and won't help me after several attempts to get my order. Placed order Jan 14. Never got package. Tracking only says 'pre-shipment" . They then said they'd send a replacement. I asked for the tracking number for the replacement order and it's been over a week and no one is answering me now. I've sent 3 more messages and no response. My next move is to contact my credit card. I'm waiting one more day.
I paid for an order on 1/14/25 and have never received the order. I received a tracking number but, USPS stated that they were still waiting for the package. I don’t even believe Milani sent my order out to be delivered to me. It has been over a month and I have not received my order. I have contacted Milani’s customer service and no response.
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Milani Cosmetics and beauty products, including face makeup, nail color and a full range of top quality makeup products, for women of any age, style or skintone
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