Horrific Experience!I had the unfortunate luck of calling in and being greeted by Raykol Rubi. This individual is perhaps the most disorganized and overly verbose person I have ever had the displeasure of speaking with. Over the course of three weeks of phone conversations and texts, I found him to be crude, unprepared, and repetitive.Despite clearly telling him the specific car I was looking for, along with my preferred terms, he continuously tried to push me into buying or leasing an Infiniti. Each new conversation would start with him trying to redirect me to a vehicle I had no interest in. It became incredibly frustrating.Raykol’s dealership contacts were dubious at best. No one seemed to actually know him, and the "deals" he offered were incomplete. He refused to put anything in writing or send me paperwork, claiming that he didn’t trust anyone and didn’t want people to steal his deals.At one point, he had me travel from Broward all the way to North Miami for an appointment to meet a car salesman—only to find out the car didn’t even exist, and the terms were nothing like what we had discussed. Then, he sent me to North Broward to meet with the dealership GM, but the address he provided was wrong. The GM was actually just three blocks away. When I arrived, I was told to wait in the lobby. I waited for 45 minutes with no one coming to speak with me. After about an hour, I decided to leave.When I told Raykol about my experience, he said, "HE is trying to be understanding." How could he possibly be "understanding" when he sent me to three different dealerships that didn’t have the vehicle or terms I requested? Then, he tells me maybe we're not a good fit, which I agreed with, and asked him to transfer me to Alan or someone else. He replied, "HAHA, good luck with that, we are all a family here."That remark was childish and unprofessional. It’s because of this unprofessionalism that I’m giving a one-star review, though I honestly think zero stars would be more fitting.Luckily, I was able to find the car I wanted on my own with the original terms I had requested.
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