Review Time
Horrific Experience!I had the unfortunate luck of calling in and being greeted by Raykol Rubi. This individual is perhaps the most disorganized and overly verbose person I have ever had the displeasure of speaking with. Over the course of three weeks of phone conversations and texts, I found him to be crude, unprepared, and repetitive.Despite clearly telling him the specific car I was looking for, along with my preferred terms, he continuously tried to push me into buying or leasing an Infiniti. Each new conversation would start with him trying to redirect me to a vehicle I had no interest in. It became incredibly frustrating.Raykol’s dealership contacts were dubious at best. No one seemed to actually know him, and the "deals" he offered were incomplete. He refused to put anything in writing or send me paperwork, claiming that he didn’t trust anyone and didn’t want people to steal his deals.At one point, he had me travel from Broward all the way to North Miami for an appointment to meet a car salesman—only to find out the car didn’t even exist, and the terms were nothing like what we had discussed. Then, he sent me to North Broward to meet with the dealership GM, but the address he provided was wrong. The GM was actually just three blocks away. When I arrived, I was told to wait in the lobby. I waited for 45 minutes with no one coming to speak with me. After about an hour, I decided to leave.When I told Raykol about my experience, he said, "HE is trying to be understanding." How could he possibly be "understanding" when he sent me to three different dealerships that didn’t have the vehicle or terms I requested? Then, he tells me maybe we're not a good fit, which I agreed with, and asked him to transfer me to Alan or someone else. He replied, "HAHA, good luck with that, we are all a family here."That remark was childish and unprofessional. It’s because of this unprofessionalism that I’m giving a one-star review, though I honestly think zero stars would be more fitting.Luckily, I was able to find the car I wanted on my own with the original terms I had requested.
I’ve been leasing vehicles for the last 30 years and this is the first time I used a broker. Juan made my first experience very pleasant and smooth. He was very transparent with the terms of the lease and the process was all conducted in one day. In the future , I won’t be going directly to a dealer in order to purchase or lease a vehicle again. Thank you Juan!
Motorbreeze Carthur, provides the white glove service that we all want when making high dollar purchase. Arthur took care of everything from A-to-Z without myself and my family having to go to the dealership. I will never enter a dealership again. Motorbreeze will be part of my family moving forward.
Let me just say I was sort of a pain. It took a few months to figure out what I was looking for and I was very particular. MotorBreeze was patient, understanding and assured me he just wanted to find something that was going to make me happy. In the end I was extremely happy once I decided on a vehicle the process was seamless, quick and they delivered the vehicle right to my driveway! I will never step foot in a dealership again! MotorBreeze has a customer for life with me!
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How many people truly enjoy the car buying process? How many people look forward to the pressure, time lost and the back and forth that are associated with buying a new car? Yes, those were rhetorical questions! With all of the technological advances out there, how can there not be a better way? Before we launched MotorBreeze, we wondered the same thing. So how did our vision become a reality? It’s simple! We dreamt up what car buying would look like in a perfect world and we brought it to life! No more stress, wasted time or overpaying! For the first time, car buying is a breeze!See more
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