I was very excited to purchase a new home with Mutual of Omaha, utilizing my VA loan benefit. Unfortunately, the rate was not locked in, nor was I informed. The loan officer knew I was happy with the discussed rate and cost of points to buy down the rate. He even agreed to beat a competitor by $1,000. After I went through nearly the entire process, I was informed that the rate was not locked in. I was then sent the new cost to purchase points, which increased $8,000! Instead of trying to keep my business, the loan officer said sorry and suggested I use another company. He left me no other choice. I have to say I am extremely disappointed and upset that he wasted so much of my time. I honestly thought this company cared about our veterans but this loan officer proved otherwise.
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The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers.
And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals.
What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time.
We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.See more
