Once again, the retailer is defensive, accusatory, and aggressive in responding, which shows the character of this company, not even allowing shoppers to have opinions. The response from MDBF is the exact representation of a store people should NOT want to deal with. I am also happy to post my interactions via email from the reps, same attitude and nature.Ordered some items from here and will not order again. There were quality issues with my orders, including loose legs, doll hair sticking completely up, a very expensive doll who could barely stand up. Customer service was rude and dismissive about the issues and mentioned I should go out of my way to correct the doll’s hair issue myself using a hat.After I questioned their Chosen selection process, the company became very defensive and accusatory. I would never order from this company again and would recommend others do not as well.
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My Doll Best Friend is an online retailer, a doll specialist, established in 2012. We serve the children's market and the collector market, and we proudly serve customers all over the world.
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