Customer service was lovely and helpful and I received my replacement in a week. Will say, I was able to dispute the charge with my credit card and I let Nuface know. My original purchase died after less than 4 months -so disappointing. Sephora where I bought it was NO HELP! Told me to go to the manufacturer. But I live in Canada and the website said they don't assist international customers. However, when I called they were most helpful and kind and attentive and got things moving as I mentioned above. I was sorry to read all these unhappy reviews. If I had seen trustpilot first, I probably would not have bought the product. Not sure if I am or am not seeing improvement. The day you use it, you can see some changes. So good if you are going out for a night on the town. It does concern me that there are so many refurbished devices on the website. They must be the returns. Also the fact you can't add a new battery. I too am concerned about the environment and not able to change a battery is not acceptable. Hoping this new one I received does not bite the biscuit. However, I am thinking based on my recent experience, Nuface may be learning a few things and good on them for refurbishing the products. That helps reduce waste. As this product is expensive, one does assume a better product. So, I charged my new one and gave it a whirl and day one, it is in working order. So far.
Claim your business profile now and gain access to all features and respond to customer reviews.
NuFACE’s microcurrent facial devices rejuvenate your face & neck by toning, lifting & reducing wrinkles. Clinically-tested anti-aging results in just 5-minutes a day. All NuFACE handheld devices are FDA-Approved. BUY Microcurrent Devices Online Today! ...
