Following a recent visit to Nando Canary Wharf , which was meant to be a special occasion for my niece’s birthday.I spent close to £100 on the celebration, and while I was being served at the till, I mentioned to the staff member that it was my niece’s birthday. He acknowledged it and said he would let the manager who was standing behind me know.To my surprise, the manager responded dismissively with , “And so? What can I do?” and she gave me a long-face , unfriendly look. I was shocked by the lack of professionalism and empathy, especially from someone in a management role who is supposed to represent Nando’s values and customer care.This experiences as turned what should have been a joyful experience into the worst birthday outing we’ve had. It was also the poorest customer service I’ve encountered in a hospitality setting. It left me feeling disappointed, embarrassed, and undervalued as a customer.To date, I have not received any follow-up or acknowledgment the management regarding this experience. This has seriously shaken my confidence in Nando’s, a brand I previously trusted.I hope you will take this complaint seriously and address not only the behaviour of the staff involved but also the lack of appropriate customer service training that this incident suggests.
Claim your business profile now and gain access to all features and respond to customer reviews.
*Original* home of the legendary, flame-grilled PERi-PERi chicken. For help, tweet @Talk2Nandos or email customercare@nandos.com (10am-10pm, Mon-Sun)
