Review Time
Nando’s and Deliveroo are in the business of robbing customer of their hard earned money by not delivering the food. Nando’s make the food and pass it to Deliveroo but deliveroo dispatch riders don’t get to deliver instead they lie they tried to call and they go off to eat the food.This has happened to me the second time now. Please guys avoid them both especially Deliveroo because the dispatch riders will eat your food and when you call they say we don’t re deliver or refund. Please beware
Following a recent visit to Nando Canary Wharf , which was meant to be a special occasion for my niece’s birthday.I spent close to £100 on the celebration, and while I was being served at the till, I mentioned to the staff member that it was my niece’s birthday. He acknowledged it and said he would let the manager who was standing behind me know.To my surprise, the manager responded dismissively with , “And so? What can I do?” and she gave me a long-face , unfriendly look. I was shocked by the lack of professionalism and empathy, especially from someone in a management role who is supposed to represent Nando’s values and customer care.This experiences as turned what should have been a joyful experience into the worst birthday outing we’ve had. It was also the poorest customer service I’ve encountered in a hospitality setting. It left me feeling disappointed, embarrassed, and undervalued as a customer.To date, I have not received any follow-up or acknowledgment the management regarding this experience. This has seriously shaken my confidence in Nando’s, a brand I previously trusted.I hope you will take this complaint seriously and address not only the behaviour of the staff involved but also the lack of appropriate customer service training that this incident suggests.
I am extremely disappointed with the service from Nando’s. On two separate occasions within the past month, my delivery arrived incorrect and missing items. This has caused unnecessary inconvenience and frustration. Given the cost of the food, I expect accuracy and care, but unfortunately, that has not been the case. I hope management takes this feedback seriously, as I am now reluctant to order again.
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