I’m writing this review to warn other families who plan their trips far in advance. Our group of 16 had our annual holiday vacation thrown into chaos by Natural Retreats, and we ended up paying dearly for it.We had a large house in Big Sky booked and confirmed for the week between Christmas and New Year's. With four families flying in from across the country, we all booked our non-refundable plane tickets and lift passes well in advance. Then, just two months before our trip, we got a short email: our booking was canceled because the house had been sold.Just like that. The real problem was that we were completely locked into these dates and this location. A house sale doesn't happen overnight, and you have to wonder if they knew the property was on the market when they took our money. At no point were we warned that our confirmed booking was at risk. It seems to us that a management company's first job should be to protect their clients' confirmed reservations, especially during a sale.When we asked for help, any homes they did have were at a much higher price, and they offered zero help to cover the difference. The one property we found that could have worked for part of our week, they refused to make a simple exception on their 5-night minimum (we only needed four) and instead quoted us an outrageous $16,000. It felt less like they were trying to help solve a problem they created, and more like they were trying to profit from it.In the end, we had to scramble and find a solution ourselves. We were forced to book two separate, much more expensive properties, which meant a disruptive move with eight kids in the middle of our vacation. This mess cost our group an extra $13,742.My advice is to be extremely careful. Don't assume your "confirmed" reservation is secure. Ask them directly if your rental is for sale before you book any non-refundable travel. We were left to clean up their mess, and it was an expensive one. We would never use this company again.
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The Natural Retreats collection of brands offers travelers a distinguished selection of properties in iconic destinations across the United States—from the granite peaks of the Rockies to the desert oasis of Palm Springs to the epic views of Big Sky to the luminous waters of the Emerald Coast. Our purpose is to inspire travel. And our commitment is to provide distinctively personalized service to both homeowners and guests in all of our destinations. We believe travel is fundamental to the well-being of the individual and essential to the greater good of society. So join us. Travel inspired. Travel well. Travel on.See more
