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I’m writing this review to warn other families who plan their trips far in advance. Our group of 16 had our annual holiday vacation thrown into chaos by Natural Retreats, and we ended up paying dearly for it.We had a large house in Big Sky booked and confirmed for the week between Christmas and New Year's. With four families flying in from across the country, we all booked our non-refundable plane tickets and lift passes well in advance. Then, just two months before our trip, we got a short email: our booking was canceled because the house had been sold.Just like that. The real problem was that we were completely locked into these dates and this location. A house sale doesn't happen overnight, and you have to wonder if they knew the property was on the market when they took our money. At no point were we warned that our confirmed booking was at risk. It seems to us that a management company's first job should be to protect their clients' confirmed reservations, especially during a sale.When we asked for help, any homes they did have were at a much higher price, and they offered zero help to cover the difference. The one property we found that could have worked for part of our week, they refused to make a simple exception on their 5-night minimum (we only needed four) and instead quoted us an outrageous $16,000. It felt less like they were trying to help solve a problem they created, and more like they were trying to profit from it.In the end, we had to scramble and find a solution ourselves. We were forced to book two separate, much more expensive properties, which meant a disruptive move with eight kids in the middle of our vacation. This mess cost our group an extra $13,742.My advice is to be extremely careful. Don't assume your "confirmed" reservation is secure. Ask them directly if your rental is for sale before you book any non-refundable travel. We were left to clean up their mess, and it was an expensive one. We would never use this company again.
⭐️⭐️⭐️⭐️⭐️ Can’t wait to go back!We absolutely loved our time at Last Best Chalet. From the second we walked in, it felt like home — warm, welcoming, and filled with thoughtful details that make the stay so special. The views are stunning, the home is beautifully designed, and it’s the perfect mix of luxury and cozy mountain charm.After long days riding and exploring, coming back here to unwind by the fire or soak in the hot tub with a glass of wine was everything we needed. It’s the kind of place that makes you slow down and truly enjoy every moment.It was the perfect backdrop for reconnecting with friends, sharing laughs, and creating memories — and we’re already planning our next trip back. If you’re coming to Big Sky, this is the place you want to stay.
Beautiful property, saw deer in the yard every day. The cabin is even better looking than the photos represent and is easily the most well supplied and appointed STR that I've ever stay in. Close enough to town to be convenient and far enough out to be rural. 40min to West Glacier makes visiting the park easy.
Whenever we needed help Lexy was right on top of things. Also the special little touches they added to our house were so thoughtful. Book with them and they won’t disappoint.The house was amazing and the views were breathtaking. Was even better than the pictures!!!
It was our first time in Montana but it won't be our last! Could not imagine a more perfect stay than The Last Best Chalet. The attention to detail from the robes on every bed to the immaculate condition of the home was as close to perfect as you can get. You can't beat being able to nature watch from the porch or star gaze from your bed. Check in and out was seamless, other than it being hard to say goodbye! We look forward to coming back and getting to enjoy the ski in ski out experience. This place really is THE BEST and we feel extremely lucky to have gotten to call it home for the week.
It’s a gorgeous condo. Updated and provided everything you need. Walking distance to so many restaurants. We had awesome weather until Sunday so we had an amazing time. The Glacier National Park was beautiful, we had perfect weather and the views were spectacular!
By far the most beautiful well managed and maintained place to stay. Every amenity imaginable and some we had not thought about.Gorgeous views of the mountains and large pond with beautiful fountain in the center. Easy access to everything. The management team very responsive and friendly. Beautiful place to stay.
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The Natural Retreats collection of brands offers travelers a distinguished selection of properties in iconic destinations across the United States—from the granite peaks of the Rockies to the desert oasis of Palm Springs to the epic views of Big Sky to the luminous waters of the Emerald Coast. Our purpose is to inspire travel. And our commitment is to provide distinctively personalized service to both homeowners and guests in all of our destinations. We believe travel is fundamental to the well-being of the individual and essential to the greater good of society. So join us. Travel inspired. Travel well. Travel on.See more
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