All the reviews are on the front end, getting a policy and quote. This review is about how Obie’s crafty policy writing back fires in your face when you have a fire and need to make a claim if the property is tenanted. I have a second home in Palm desert. I rent it part time when I’m not there. The policy Glen Robert’s provided has a clause that says that coverage (tenants liability) for furnishings inside the unit are only available if the tenant causes the fire. What about the rest of the time? Tenant was using the dryer and a fire broke out on May 3,2025. He calls the fire dept who does more damage than the fire and they deem the cause as mechanical malfunction. Contacted Glen multiple times for assistance, his only reply is he does not have access to policy once it’s sold. So now Obie’s underwriter (they have multiple and it’s a three ring circus) won’t cover the cost of pack out or cleaning or replacement of my brand new furnishings because they say the tenant didn’t cause the fire. Obie is unethical and not transparent. I was up front and told Glen that my condo is furnished with my furnishings and that it is rented part of the year and now I’m left holding the bag on all the costs related to pack out and cleaning or replacement of my furniture. Unbelievable. It’s September and my place is still sitting ripped apart and still fighting with the desk adjusters to get things moving. Only after I wrote a negative better business bureau review did I get some movement. I won’t be renewing my policy in December as it’s been the worst experience of my life dealing with Obie, Arcana, Alacrity, and Trisura. Run in the opposite direction!!!
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Obie is an insurance technology company, hyper-focused on driving value for the modern real estate investor and the partners they work with every day. Whether you are an owner, lender, agent, or property manager, Obie’s mission is to build technology and insurance products that drive efficiency and fundamentally change the way insurance is bought and sold.
