One of the roles of a regulator is to look after consumer interests. Yet they seem to have no interest in the actual concerns of consumers. I realise they do not deal with individual complaints but they seem to have no interest in consumer concerns. When I asked where to take my concerns about the national energy database, ECOES, they had no answer. I asked do you listen to concerns brought up by an MP, no. By the Ombudsman, no. Just another way of using up the tax payer's money to keep employment high for mediocre graduates.
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The Office of Gas and Electricity Markets, supporting the Gas and Electricity Markets Authority, is the government regulator for the electricity and downstream natural gas markets in Great Britain.