www.ofgem.gov.uk

1.2
1.2 Based on 95 reviews

The Office of Gas and Electricity Markets, supporting the Gas and Electricity Markets Authority, is the government regulator for the electricity and downstream natural gas markets in Great Britain....

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1.2

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5

95 Reviews

5 Star
3%
4 Star
1%
3 Star
0%
2 Star
4%
1 Star
92%

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Marion
I think the reviews say it all

I think the reviews say it all. If.a private company had reviews like that they’d either do something about or close down. In fact they’d be forced to close down. What is so infuriating is that energy companies and also MP’s offices, suggest you approach Ofgem to sort out overcharging and ever increasing problems.Ofgem ARE the problem because they don’t do their job properly and energy companies know that.Tax payers actually have to pay for this level of incompetence although of course they are also funded by energy companies, as is the energy omsbudsmen, so hardly impartial.

1
Date of experience: Oct 17, 2025
Richard Haylock
Who are they working for?

One of the roles of a regulator is to look after consumer interests. Yet they seem to have no interest in the actual concerns of consumers. I realise they do not deal with individual complaints but they seem to have no interest in consumer concerns. When I asked where to take my concerns about the national energy database, ECOES, they had no answer. I asked do you listen to concerns brought up by an MP, no. By the Ombudsman, no. Just another way of using up the tax payer's money to keep employment high for mediocre graduates.

1
Date of experience: Oct 07, 2025
Helen Atkinson
Very unprofessional company that does…

Very unprofessional company that does not even mention on their 'smart meter' page that these devices emit radiofrequency radiation 24/7. This is most certainly not safe for human health and absolutely no long term health studies have been done, and they want to force these devices on every household in the UK, and the agenda moves worldwide also.The way I see it, the Government and its agencies want to weaken the human being into compliance, and whether it uses electromagnetic frequencies (EMF) and mRNA jabs to accomplish this, they don't care about you, and it's nothing to do with a green agenda or climate change. It's about control.The lady my husband spoke to at Ofgem actually cut him off. She said, I'm giving you a warning (for interrupting me) and then hung up when I mentioned that they were the regulators who were telling the energy companies to fit these dangerous devices. She didn't want to deal with the questioning and cut us off. Unprofessional and a very sinister evil company who is harmful to human health 100%.

1
Date of experience: Sep 04, 2025
Oran Mor
Ofgem are unfit for independent office

These government watchdogs aren’t any longer fit for purpose. It seems that they are no longer there to ensure accountability for the consumer or to provide parity between energy companies profiteering and the efficient working of a public utility. It now appears to most ordinary people that they exist for the sole purpose of increasing the huge profits of these energy corporations under the guise of being a fair government arbitrator.

1
Date of experience: Sep 02, 2025
Chris
totally incompetent

totally incompetentIn cohots with suppliers and the government to.ensure customers are in fuel poverty and ensuring providers maximise profits.Completely unfit for purposeNeeds to be immeistly closed

1
Date of experience: Aug 30, 2025
Doug Sainsbury
Disgusting Standing Charges

The way standing charges are distributed is imoral and thoughtless when your SC are well exceeding your energy usage and on occasions even if you don't use any energy they in most cases exceed £28 a month.This must be stopped a more fare way perhaps would be to charge a percentage of the cost of energy used. But in any case OFGEM you need to review this atrocity and the sooner the better. You disgust thousands of your customers.I have emailed my Energy Supplier Octopus twice who are a quite amicable company and reasonable supplier about the standing charge but no replies, yes that speaks for itself.Just noticed the company is based in the U.S.A !!! And I am not surprised why oh why do we have to have American involvement ...... a born disaster.Yes energy users did you know at least £28 of your monthly energy cost is standing charges ..... honestly... check your account £28 if you pay for Electricity and Gas. £20 electric £8 gas that's before you use anything. Let's complain together.

1
Date of experience: Aug 12, 2025
Evelyn Cook
They have finally fined companies for…

They have finally fined companies for illegally installing pre paid meters.Q. Why are the highly paid CEOs of these companies not named and shamed

4
Date of experience: May 28, 2025
Dulcie Reed
Energy Price Hike Concerns

I honestly don’t understand how you the governing body can justify informing the public of yet another price increase, this time by 6.4%. This is the third hike in such a short period, and it’s simply unsustainable. I’m fortunate to have a decently paid job, but even I’m starting to feel the strain. What is going on? What are you actually doing to support the public?It’s even more frustrating to hear about energy companies making record profits while green energy reportedly brought £85 billion into the UK. So why do energy costs keep rising? It makes absolutely no sense, and it’s disgraceful that you’re allowing this to happen!

1
Date of experience: Feb 25, 2025
Marcolos53
Not one person

Not one person, bar the energy companies, can see the point of them.They certainly don't exist to help consumers!

1
Date of experience: Feb 18, 2025
Donald
As much use as a chocolate teapot at a…

As much use as a chocolate teapot at a summer BBQ in Dubai. Seriously what is it that you do? What do you regulate? Why are energy companies making an absolute fortune but UK energy bills are the highest in Europe?? We dislike you very much and think you should be working for the Consumers and not in the pockets of the energy companies.

1
Date of experience: Jan 31, 2025

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  • The Office of Gas and Electricity Markets, supporting the Gas and Electricity Markets Authority, is the government regulator for the electricity and downstream natural gas markets in Great Britain.

  • language https://www.ofgem.gov.uk

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