The Oktoberfest Haus website had a great selection of costumes for German themed parties. We received the package quickly. However, when ordering the costumes there were a few frustrations and complications as described below.
1. The website advertised "free shipping with orders $75 or more", but did not state that it was only to the United States and not to Canada. When placing my order of over $140.00 USD there were no free shipping options, however there were shipping options for $58 or $28. This was completely outrageous. However, we went ahead and placed the order because this site is one of the few sites that ships these kinds of costumes to Canada. This is false advertising. It should state in USD along with the "fine print" that the website puts in the shipping guidelines that were read after the fact. The website should also breakdown the costs for CDN dollars upon ordering, not after the fact.
2. When the package was received in the mail, everything was fine, until we opened up one of the costumes and there was a huge rip in the side. However, we could not send it back because the event we needed the costumes for was that same week. The costume cost us $48 USD and even more in CDN dollars. This was absolutely unacceptable for this price and if we could have we would have sent the costumes back and demanded a refund. We will be contacting the company for compensation.
We spent an outrageous amount of money in CDN dollars and because of the hassle we experienced alongside the price, our experience is rated 2 stars for poor. We will not be ordering again from this site unless some compensation is offered.
Thank you.
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Guten Tag, Freund! Throwing an Oktoberfest Party? Want to show off your German heritage? OktoberfestHaus is here to help!
Largest seller of German and Bavarian themed merchandise: beer steins, beer boots, Oktoberfest party decorations, costumes, and more.
OktoberfestHaus.com stocks everything you need for a truly authentic Oktoberfest including beer steins, beer boots, Oktoberfest party decorations, costumes, and more.See more
