Deeply Disappointed – One Plan Pet Insurance Failed My Dog in an EmergencyToday I stood in my vet’s practice, holding my sick dog in my arms. He was diagnosed with bladder stones and a blocked urethra — a life-threatening emergency.On my vet’s advice, I phoned One Plan to confirm how much cover my hospital plan provides before proceeding with the operation. The consultant refused to tell me, saying I must first go ahead with the procedures, pay out of pocket, and only then submit invoices for assessment.I asked why I couldn’t get the pre-authorisation they advertise. I was told they’d speak to a manager, then hospital admissions, and then came back saying they had no answer. They assured me that hospital admissions would call me immediately — but four hours later, I’m still waiting. I was also told that the hospital admissions department “does not take calls.” My vet was on standby to speak with them personally at the time. Why do I pay for insurance if, in a genuine medical emergency, they can’t provide clarity or support? My dog’s condition is serious and could still be fatal. One Plan shows no compassion, no urgency, and no accountability. I am deeply disappointed and feel completely let down at the moment I needed them most.I request that a senior representative contact me urgently to address this failure and to explain why emergency pre-authorisation is not available when it matters most.
Claim your business profile now and gain access to all features and respond to customer reviews.
Oneplan is Insurance made simple. It’s cover for the things you love most - made easy. We offer affordable insurance without compromising on quality. Oneplan To Make Today Better.
