Review Time
I signed up with Tshepo Mabaso he was an absolute pleasure! Lovely to deal with and so professional I am not good with technology and he made it all so simple 5 STARS from me thank you Tshepo it was easy and a very pleasant experience getting my puppy Charlie insured and secured (fist bump)!!
I just want to express my sincere gratitude to Teboho Moteane from OnePlan for the outstanding service I received. He went above and beyond to assist me with my medical aid and made sure I understood everything clearly. It’s rare to come across someone who genuinely cares about helping people — thank you so much, Teboho!
I contacted you guys on the 9th of October requesting a quote for my other baby Xena. Initially spoke to Tashreeq who advised that Xena needs to be added to my plan which I challenged as this is a material change... I then called and spoke to Teboho Moteane who also insisted that that was your process, repeatedly on the call I said I am not adding her as yet but would like a quote. After back and forth I requested a supervisor who then confirmed that only a quote is submitted to underwriting (Tiyane) and this was after I saw that Xena had been added to my plan) and was advised that would be rectified and I will get a call back from Tiyane to confirm premium. Now it is close to a month since I requested the quote and NO ONE HAS COME BACK TO ME WITH FEEDBACK, instead I see Xena has been removed.
Deeply Disappointed – One Plan Pet Insurance Failed My Dog in an EmergencyToday I stood in my vet’s practice, holding my sick dog in my arms. He was diagnosed with bladder stones and a blocked urethra — a life-threatening emergency.On my vet’s advice, I phoned One Plan to confirm how much cover my hospital plan provides before proceeding with the operation. The consultant refused to tell me, saying I must first go ahead with the procedures, pay out of pocket, and only then submit invoices for assessment.I asked why I couldn’t get the pre-authorisation they advertise. I was told they’d speak to a manager, then hospital admissions, and then came back saying they had no answer. They assured me that hospital admissions would call me immediately — but four hours later, I’m still waiting. I was also told that the hospital admissions department “does not take calls.” My vet was on standby to speak with them personally at the time. Why do I pay for insurance if, in a genuine medical emergency, they can’t provide clarity or support? My dog’s condition is serious and could still be fatal. One Plan shows no compassion, no urgency, and no accountability. I am deeply disappointed and feel completely let down at the moment I needed them most.I request that a senior representative contact me urgently to address this failure and to explain why emergency pre-authorisation is not available when it matters most.
Claim your business profile now and gain access to all features and respond to customer reviews.
Oneplan is Insurance made simple. It’s cover for the things you love most - made easy. We offer affordable insurance without compromising on quality. Oneplan To Make Today Better.
augustapreciousmetals.com
hellopaisa.co.za
bgenerous.com
togethermoney.com
deriv.com
onefunded.com
cybermetals.com
majority.com
curchods.com
quotemehappy.com
