Review Time
COMMENTING ON THE REVIEWS AND OTHER AVAILABLE INFORMATION (Sunday Times, Money Section, 16/10/22).It is surprising that almost all the reviews are either 5-Star or 1-Star (unusual to get more 1-Star than 5-Star scores). Are the 5-Star reviews trustworthy? As a former teacher of statistics rather than a customer, and having read the experience of one customer in the Sunday Times complaints section, I find this distribution of scores to have a low probability of being genuine.
I ordered border topsoil from online soil after comparing prices on the web.The soil was delivered next day and was placed where requested.The soil was lovely quality, light and fluffy with no rubbish in it at all.If i had a bigger garden i wouldnt hesitate to order again!
Do not use this company! They failed to deliver two bags of topsoil citing access issues and then charged me £47 per item for the failed delivery. I couldn’t count the number of lorry deliveries I’ve had to the address over the years including topsoil from a similar, more reputable, company. The driver made no attempt to contact me and the customer service was terrible when I rang the company to complain. Do not risk your money on a product that you won’t receive!
Very poor soil full of pebbles, nothing like the dark colour shown on website.I expected better for nearly a £100 for a bag. I notice that online soil only show 5* reviews, so if you leave a negative review or anything less than 5* it won't get published in the onlinesoils reviews list.
Ordered soil on Wednesday afternoon for delivery on Friday by 4.30pm no delivery, made a phone call and was told that deliveries took place up to 6pm. No delivery Friday, called again Saturday was told that it should be delivered by 2pm. No delivery Saturday. Rang again Monday morning and was told that it would be delivered by midday. Delivery finally arrived Monday morning. If I hadn't made contact with office wouldn't have had any calls from company. When soil finally arrived the delivery driver was excellent and put soil as close as he could to where we wanted it. We have sent two negative reviews to company neither of which have been published! Will not be using this company again.
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Topsoil and Compost Suppliers, Online Soil provides great service, low prices and fast delivery. Bulk bags and large packs available now.
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