I am writing this on behalf of my mother, who does not use social media, to highlight the appalling experience we had with Lisa and Felix.First and foremost, as mentioned in other reviews, they persuade you to book directly to avoid the 10% commission charged by booking sites. This means you cannot leave a bad review on these platforms later or get a refund, so I strongly advise against booking directly (or booking with them altogether).Upon arrival at the villa on Saturday, July 6th, we were greeted by cobwebs, precarious ceiling fans, sticky cutlery, unclean floors, and worst of all, an ant infestation in the cutlery drawer and on the countertops. When we raised these issues with Lisa and Felix, we were told to clean the kitchen properly, despite this being a problem on our arrival. We had not caused the ant issue, and my mother, who is extremely clean, left no food out during our stay. The ant problem persisted throughout our stay. Cans of ant spray (which they claimed were fly spray, despite no flies being present) were found under the sink, and other online reviews mentioned ant problems but we were told by Lisa and Felix that they had not had this problem before. On our departure we sprayed a large number of ants under the sink, Lisa and Felix claim not to have seen any ants afterward though. The villa was generally filthy (even I, with lower standards than my mother, found it disgusting). Dust was prevalent, under the beds were dirty, the sun loungers were stained, and the pool had a green ring around the rim.On Sunday morning, we encountered a cockroach in the kitchen. Cockroaches are nocturnal, and seeing one during the day typically indicates an infestation. After catching it and releasing it down the road, Lisa's response was to put down some spray, which Felix did. The following day brought more issues, including two more large cockroaches, which we photographed. Despite our request for assistance, neither Lisa nor Felix came to remove them, leaving me to deal with them.The same day, the shower pole fell onto my shoulder without any contact, and upon investigation I found it to just be resting on the door frame. While we were watching TV with the cockroach trapped in a plastic cup waiting for removal, one of the freestanding fans snapped with a loud bang, likely due to its age. This highlights a recurring issue: everything in the villa is old and worn and needs updating.The final straw was when we returned from an evening out to find that more shutters had been opened than we had left. Including shutters upstairs. This left us, four girls traveling alone, feeling very uneasy. I ended up sharing a bed with my mother, as a grown adult, due to fear. We decided to book a hotel for our final two nights, an expense we could hardly afford, but it was our last resort.We left the villa as we found it (if not cleaner) other than one cockroach which we saw minutes before we left. Lisa had the audacity to cancel a day room booked in my mother’s name at a resort while we waited for our flight. Thankfully, the resort staff were understanding and upheld our booking.Throughout our stay, the only assistance we received was Felix spraying some spray and leaving a new fan and insect traps at the front door. Have contacted them for a partial refund as we left the villa early, however this was refused as they did not see a problem. Avoid this villa at all costs.
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