www.overseeproperty.com

4.7
4.7 Based on 40 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Jolyon Morgan
Nice villa, however damp bathroom and unapproachable host

We booked this holiday via Vrbo. Prior to coming the host contacted me to tell me it was Easter bank holiday when we arrive due to the different calendar here. She kindly offered to get us some shopping, at cost, and we arrived to plenty of water as requested. The villa is in a lovely peaceful setting (depending on your neighbours). The pool area is lovely and you can catch the sun all day if you want to or there are places to be in the shade. I’m more of a sun person. We loved hanging around the pool and watching the lizards. The outdoor seating area was lovely. Inside is very inviting/ cosy. The pool could have done with a clean. I understand this is done on a morning to stop disruption to the holiday which is great and the water was clear the whole fortnight however the dirt at the bottom can’t not be cleaned up with the net provided and a vac of the bottom would have made a huge difference. Next doors pool man comes for a decent amount of time twice a week. Our direct Neighbours were lovely and even offered to get our shopping for us prior to us hiring a car. There is a lemon tree with lovely, large lemons on it. They were great. The only downside to the villa itself was the cleanliness - although I must say we find our standards are high on the cleanliness front, so I think most people would be happy with it. We bought some cleaning products though, so an easy fix. Also there is a damp smell in the bathroom, we aired it well with the window open all day and bathroom door locked for security. The smell went, but from the side of the building and the wall inside I do think this needs looking into as could cause some structural damage if the damp is not addressed as mould continued to build over the fortnight despite good ventilation and the plaster was falling outside which we swept up. Coral Bay is currently a construction site while ‘the strip’ has a new road and pathways put in. I wish we had been informed prior to coming and feel this was a major let down on our host’s behalf, especially as they were forward thinking enough to inform us of easter weekend so could they not have informed us of the works on the strip? We had not hired a car originally due to villa description of everything being in walking distance. We have then had to hire a car whilst here. If I’d have known about the works, I’d have likely arranged car hire prior to coming and then would not have bought transfers from the airport, and it would have allowed me to hire a car from a different credit card. I don’t have loads of money to splash about unfortunately and this is our main yearly holiday.The response from the host, when asking advise on places to go, due to the state of the strip, was quite rude as she couldn’t understand the upset as restaurants (on the building site) are open from the rear (the back alleys / car parks) and there are 20 restaurants she has listed on her little note on the table to inform us of the closed road and the minimal access, on arrival to the villa. Unfortunately this is not the kind of holiday we would want - eating on a building site and going down back alleys. It is about 30 min walk from the villa to the strip due to the road closure- approx 2kms according to Apple apps. Our holidays are very much about dressing up and walking to restaurants and enjoying the atmosphere - none of that here! I did contact the host after finding the building site, but it was clear from her response (and looking at reviews their response on reviews) if you query or question her she is very defensive. The empathy from the car hire man was spot on “why would you want to sit in a restaurant with works going on. It’s not the atmosphere you want” and he gave great advice on places to go! I do think coral bay is not really for us, but as a base this villa is good and we enjoyed hanging around the pool and the homely feel of the villa. Despite listing the negatives we did really like the villa. Even if coral bay wasn’t a construction site i would recommend car hire. I have tried to contact Vrbo regarding the building site, especially as the host was not approachable / lacked empathy. I have also left a review on Vrbo, with the limited word count they allow. The hosts response was even worse than expected and evidenced her rude attitude and that she’s very unapproachable. She had not been happy I hadn’t commented on the lovely welcome pack; a loaf of bread, spread, cheese, ham and jam. I had limited word count, was not blown away with the welcome pack, but had said thank you to the host on our arrival. She said the mould was off a broken pipe on the roof, that I hadn’t reported. The place was mouldy and stank on arrival - why would I know a pipe had burst? Why was it not noticed before - it stank of damp? If she was approachable and helpful I would have reported the smell but she was rude and unapproachable and did not want to deal with her when I was on holiday.

2
Date of experience: May 03, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More