I like Pacifica products but am extremely dissatisfied with their customer service! I received an automated SMS message from Pacifica which told me about their spring sale, so I clicked on the link provided in the message and placed an order last night and noticed on the confirmation that it was shipping to the wrong address. I tried to access my order by logging into my account, but I forgot my password. When I clicked on “forgot password?” a message came up that stated instructions to update my password would be sent t to my email, but I never received this message. I contacted customer service via email using the link provided and received a response this morning that stated I could not change the shipping address unless I contacted the shipper/carrier, which I would have done, but since the order hadn’t shipped yet, the name of the shipper was not provided, and of course, there was no tracking number yet. I contacted customer service via email again to see if I could just cancel the order, and was told that an order cannot be changed, edited or canceled once it was placed. The reply included a link to their shipping & return policy, but when I clicked on it, I received a message “Oops, this page does not exist.”I called the customer service phone number provided on Pacifica’s website and was on hold for five minutes and then a message came on that said to leave a message & I would receive a call back. When I started to leave my message, the call ended. I tried again and was on hold for 6 minutes, but was able to leave a message. I haven’t heard back yet. It should not be this difficult to change an order.
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