www.pacificabeauty.com

2.2
2.2 Based on 28 reviews

Natural Makeup, Skincare and Perfume. 100% Vegan and Cruelty-Free....

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Peggy Drake
Foreign Customer Service Doesn't Resolve Order Issues!

UPDATE: Someone contacted me by email and they eventually refunded my money. But I would have preferred to have the item that I ordered. Giving them another star for the refund. However they need to improve their customer service and order fulfillment.Old review: Still waiting for a missing item on my order from 5 weeks ago! I've called 10 times but have only gotten through 2x because they DISCONNECT you after 6 minutes! When you do get a person, they say they're going to forward the incident to 'fulfillment' but nothing gets resolved. They've outsourced their customer service to a foreign country too. So it's scripted anti-customer-centric. Despite the item being back in stock, it never ships. I will never order from them again!

2
Date of experience: Nov 26, 2023

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