I purchased kit "space edition" which I received 8/15/2025. I did check the kit to make sure everything was included. Sadly I did not find 3 of the gem packets. 209, 340, & 3746. I wrote to them and sent pictures of what I received. Their response was "I'm so sorry about the inconvenience. We try to avoid this, but it happens sometimes.No worries, please add all this information below and we will send you the missing gems (Maximum of 3 DMC).1. Order number: #2434422. Edition name/code:3. The color code on the gems bag (312, 3812, etc.)4. Address: teresa German ,4368 Nicolelynn Drive , Muskegon Michigan ,494425. Phone number:6. Photo of the gems you have received." I did do this immediately. Their response was; Hello teresa,Greetings from PaintGem!❤️We are currently processing your missing gems. You will receive an email with the tracking number once it is available.Best Regards,Emma" As of this date they are no longer responding to my inquiries asking for an update. I will no longer buy from this company. I would encourage others to not support this company.
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