Review Time
I purchased kit "space edition" which I received 8/15/2025. I did check the kit to make sure everything was included. Sadly I did not find 3 of the gem packets. 209, 340, & 3746. I wrote to them and sent pictures of what I received. Their response was "I'm so sorry about the inconvenience. We try to avoid this, but it happens sometimes.No worries, please add all this information below and we will send you the missing gems (Maximum of 3 DMC).1. Order number: #2434422. Edition name/code:3. The color code on the gems bag (312, 3812, etc.)4. Address: teresa German ,4368 Nicolelynn Drive , Muskegon Michigan ,494425. Phone number:6. Photo of the gems you have received." I did do this immediately. Their response was; Hello teresa,Greetings from PaintGem!❤️We are currently processing your missing gems. You will receive an email with the tracking number once it is available.Best Regards,Emma" As of this date they are no longer responding to my inquiries asking for an update. I will no longer buy from this company. I would encourage others to not support this company.
I LOVE paintgem! their customer service is TOP TIER, the paintings are so beautiful, and the supplies are so high quality. Things arrive quickly, packaged well, and the communication has always been so smooth! I’m pretty much at the point of having collected all the kits, and can’t wait to continue supporting Paintgem for a long time to come!!!
Absolutely the best kits I have ever done. My only issue is that there’s no option to purchase each kit without the little tool bag that comes with each kit, it just seems an unnecessary waste because if you do Diamond Painting all the time chances are you have all your own tools already. I also think a membership would be a good idea.
This company provides a very high quality product and an even higher quality of customer service. I placed an order and realized I selected the wrong kit. I emailed support hoping they could change my order but I wasn’t expecting much. They were awesome!! Ashley immediately answered my email and changed the kit I ordered quickly and kindly. I can’t say enough about this company, worth every penny and I’m sure I’ll be ordering again.
Please don't purchase here unless you are keen on donating money to resellers!This company sells 'cheap' kits from China for high prices!Most sets are available on Aliexpress and Temu in the exact same box, with the same accessories for well under $10. The photo frames are found on IKEA for $3. Don't support this!
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