I’ve been a customer of Paula’s Choice for DECADES. Phone customer service is now cold and rude, whereas in previous years the customer service reps were some of the best in the business. Also, now that Paula’s has been bought out by Unilever, their prices are massively inflated – – in some cases three times what they were a few years ago. This started happening well before any recent bouts of price gouging, such as claims that increases in price are tariff related etc. I suspect the Corporate taskmasters at Unilever of planning to run Paul’s Choice into the ground by driving up prices until sales are massively reduced. The discontinuation of long time unique staples such as Paula’s Choice hair conditioner is also a great blow to many loyal customers. I know this firsthand. When you start losing a customer who has been with you for decades, something is very very wrong. For shame.
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