www.paulaschoice.com

4.1
4.1 Based on 202 reviews

...

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discontinuing needed products

UPDATE: Please note that the company's reply is four months late. Their first response was to attempt to remove my review as "defamatory". As of this week, they're still getting reviews on their own site from other people with health needs begging them to bring the shampoo and conditioner back. I've begun testing products from other companies. ORIGINAL REVIEW: My family has used their shampoo and conditioner for so many years. The company just discontinued the unscented and non-irritating conditioner, which was great for people with allergies and asthma. The shampoo is great for oily hair, but looks like they'll discontinue it, too. Both products had tons of five star reviews because they met customers' health needs. Why discontinue such popular and beneficial products? I'm guessing that now that it is not privately owned, the company is seeking to maximize its profit margin at the expense of their long-standing and loyal customers with specific needs. Gross.

1
Date of experience: Jun 28, 2025

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