www.pawsparadise.co.uk

I ordered 100 pigs ears

I ordered 100 pigs ears. On the anticipated delivery day their delivery agent DPD sent an email claiming the order was delivered and received by Steven (myself) and a photo showing it on my doorstep; it was not my doorstep in the photo. I sent Paws Paradise a polite email, accompanied with the photo from DPD, and also a photo of my own doorstep as proof of none delivery and request they contact DPD to find the parcel and re-deliver to my address.A very curt email reply from Lisa at Paws Paradise read – “Parcel was delivered here please collect as dpd will not” it had an attachment with a pointer (no house number) of the location of drop off.The email telling me to find the parcel myself is totally out of order. I replied to Lisa to give the opportunity to resolve the issue before I started a claim procedure. No reply to date.……………………………………………………………………………………………………………………………………………email communication from Lisa.Parcel was delivered here please collect as dpd will not.Kind regards Lisa.On 19/08/2025 11:52 BST steven wrote: Dear Paws ParadiseOrder number 26207/170825/48 (pigs ears)This is a follow-up to my telephone message left on your answerphone.I received an email from DPD to say the delivery would be made today between 10.02-11.02.I have been at home all morning to receive the package, but no delivery was made. A further email from DPD claimed delivery was made at 10.36 and received by STEVEN, accompanied by a photo of the package next to a door. Upon checking my home cctv recording, no one has been on my property to make a delivery whatsoever. The photo they sent isn’t my front door either.I have attached a copy DPD email and also a photo of my own front door. The resemblance of the door is similar, but my house number next to my door is clearly present.Please contact DPD to arrange for their driver to pick the parcel up and deliver to my address.Kind regards, Steven Watson.

Date of experience: Aug 19, 2025