My review is strictly for the customer service and R&D teams. I have been waiting for OVER 2 MONTHS for a response to a product inquiry that I submitted through the Peach & Lily website. The customer service team said that due to the technical nature of the question, they could not answer it and forwarded the question to their R&D team. Weeks went by and NO FOLLOW UP WHATSOEVER from the customer service team. No one reached out to check in with me or to provide me with an update - absolutely zero contact from them. Instead, I was the one who initiated all follow ups. Overall, very poor customer service and response time. Does Peach & Lily think that waiting over 2 months for a response to a simple question is an acceptable customer experience? I am leaving this honest review of my negative experience to inform others, but to also get the attention of the brand's upper management because my request to reach the R&D team or even a supervisor went nowhere when I asked the customer service team. So disappointed with my experience; it makes me no longer want to purchase their products. Their lack of response and follow up made me feel like they don't care about their customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Peach and Lily is your trusted online portal to the best selection of Korean skin care products and Korean beauty products. Try a free sample with any purchase!
