Dear Petagin Pro Team,I am writing to formally raise a complaint regarding my order placed over four months ago, which I have still not received. Despite being informed that the item was resent three times, none of the shipments have reached me. I have shared my correct address multiple times, yet the issue persists.Now, after repeated failures from your side, I am being told that a refund is not possible—which is unacceptable. I have waited patiently and communicated through the correct channels, only to receive slow, robotic email responses that do not resolve the matter.I am requesting immediate escalation of this issue to a manager or someone from the senior team who can resolve this with urgency and professionalism. I will be compelled to file a formal complaint with consumer protection authorities and leave a public review if this is not resolved within 72 hours.I expect a full refund.
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