www.personalwine.com

4.4
4.4 Based on 20 reviews

Our passion for the art of gift giving has driven us to create the perfect gift—something as unique and thoughtful as it is useful and enticing. Our custom wine gifts fit the bill: wine is an elegant, expressive drink that has been enjoyed around the glob...

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Alice Redqueen
Terrible Customer Service

I ordered almost $200 worth of stuff from this website for Christmas. They shipped half of it on one date then shipped the other half on another date. One of the shipments was damaged during transportation so they offered to replace it. Which they did. However, I was supposed to pick it up and it was shipped back. When I called them about this, and told them it was shipped back for some reason beyond my control they just basically told me to give up and they were going to refund my money for the second half of the order. Not only that but the guy on the phone acted like this was my fault saying "we sent this to you twice and you failed to get it" when both times I had nothing to do with the horrible handling of my order. Do not order anything from these people. Especially not for Christmas.

1
Date of experience: Dec 17, 2024

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Business Details

  • Our passion for the art of gift giving has driven us to create the perfect gift—something as unique and thoughtful as it is useful and enticing. Our custom wine gifts fit the bill: wine is an elegant, expressive drink that has been enjoyed around the globe since antiquity, add in a personal touch and it becomes a gift that is sure to leave a lasting impression.

    We believe there is truth in the old adage, "it's better to give than receive", that's why we are as obsessive about our service as we are about our products. We want you to enjoy giving a great gift and we know that means providing fanatical customer support and an ordering process that is as painless as possible.

    Our mission is simple, to provide an enjoyable way to give an incredible gift. Our formula to succeed is to provide you with the utmost quality at a fair price—this adds up to a superb value.See more

  • email support@personalwine.com
  • call 5124769463
  • language https://www.personalwine.com

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