Buyer beware! I ordered a large frisbee from PetPend, nearly 3 weeks later it arrived. Unfortunately they'd sent the wrong thing, a smaller sized frisbee.I got in touch with customer support, a few days later they said they'd sent the correct one but their website description was wrong and they'll "fix" their website and offer 5% refund. Their website matched the manufacturer specs though so this was a blatant lie. They've now changed the website to match the lie, so the product no longer matches every other website selling these.I refused the 5% as per ACCC guidelines I'm entitled to replacement or refund when "it is significantly different from the sample or description". A few days later they tried to offer a 10% voucher instead. I started an official PayPal case at which point they then tried to offer first 5% then 10% again before sending me an aggressive email claiming if I wanted a refund I would have to post it at my expense to a warehouse in China and pay an extra restocking fee! After repeatedly quoting various ACCC guidelines about the sellers responsibility to pay return postage for acknowledged major faults, they tried to force me to again pay for return postage myself to a local address on the PayPal claim, which then closed the case when I refused. This whole process took over a month.I then got in touch with PayPal customer support, who refunded me the entire amount directly within 3 hours - this is how a reputable company like PayPal works.So be careful, postage for items might come slowly from China and it's luck of the draw whether you get the right thing. Petpend have shown themselves to flaunt Australian consumer law and both lie and give slow and aggressively defensive customer support when they make a mistake.
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