Name: www.petstore.com
Telephone: 000000000
Rating: 2.4

Xenos_15 Guest

False advertisement & Alternate Email

False advertisement. Advertize FREE PUPPY, then wants 150. adoption fee. To those not able to contact.shorten Elizabeth to lizzy, then nancy, then g----She responded about the puppy in about 4 days. Then asked why I complained about 150. fee.9

Date of experience: Oct 10, 2024

XR Guest

2 years ago

Scam site

Scam site, somebody please teach these scamsters a lesson. Products will be charged but will not arrive

Date of experience: Jun 16, 2023

Krista Cooper Guest

3 years ago

FRAUD. Items will not arrive.

I ordered a animal travel bag in august 2022 and another in oct 2022. The money has been charged on the account and i never received the bags. let alone the second bag I didn't even get the confirmation email. Ive written numerous email with no response and like other customers says there is no phone or anyway to reach them. This is total FRAUD. i ordered the same bag from Harrods and had them the next day. don't ever use this site.

Date of experience: Aug 02, 2022

Sharon Cooper Guest

4 years ago

Good service

Very good service for click and collect, although it took the store some time to find it

Date of experience: Jul 27, 2021

Cecilia Guest

5 years ago

Writing on behalf of the cat

Writing on behalf of the cat - he is very happy with the service provided. Well packed, delivered quickly, good products, good choice. I had contact with the customer service once in regards to the delivery service they use. They have been incredibly friendly and helpful.

Date of experience: Dec 01, 2020

Alex B. Guest

5 years ago

I too ordered a large pet bed on 24…

I too ordered a large pet bed on 24 August 2020.All e mails undeliverable, contact phone not recognised.Who can I contact to investigate or highlight.

Date of experience: Nov 13, 2020

ivanalollol43 Guest

5 years ago

Ordered large pet bed on 25 / 8/ 20…

Ordered large pet bed on 25 / 8/ 20 have sent about ten emails to petstore about my dogbed and heard nothing from them .there is no contact number to call them on.customer service is a joke i will not buy anything again from them .if anybody has an other email address or phone number to contact them could you put it thanks

Date of experience: Oct 09, 2020

Harriet Guest

5 years ago

Delivery was not too long and product…

Delivery was not too long and product was ok

Date of experience: Aug 24, 2020

Carol Anne Scott Guest

10 years ago

Bad customer service.

Wont cancel an order just hours after it was put in, even though it wont be shipped for another day or two.

Date of experience: Jul 28, 2015

Hilary Wright Guest

13 years ago

Great service, will use again.

I bought a warm fleece lined coat for my whippet, excellent product, just what I'd hoped for. Speedy delivery,in spite of the snow, plus the added bonus of free delivery. Thank you.